Devon Link-Up Privacy Policy
We have updated this policy to reflect changes in data protection law. This policy is effective from 25 May 2018.
At Devon Link-Up we are committed to protecting and respecting your privacy.
This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.
Any questions regarding this policy and our privacy practices should be sent by email to admin@devonlink-up.org or by writing to Chief Officer, Devon Link-Up, The Beehive, Dowell Street, Honiton, EX14 1LZ. Alternatively, you can telephone 01404 41235.
Who are we?
Devon Link-Up is an independent, service-user led charity committed to giving people with a learning disability and/or autism a voice and choice in their lives.
In this policy ‘Devon Link-Up’, ‘we’, ‘us’ or ‘our’ means:
Devon Link-Up, registered charity (no. 1052687). Registered address is The Beehive, Dowell Street, Honiton EX14 1LZ.
How do we collect information from you?
We obtain information about you in the following ways:
- Information you give us directly
- Information you give us indirectly
- When you visit this website
- Social Media
- Public Information
What type of information is collected from you?
The personal information we collect, store and use might include:
- your name and contact details (including postal address, email address and telephone number)
- your date of birth
- information about your activities on our website and about the device used to access it, for instance your IP address and geographical location
- any other personal information shared with us
Data protection laws recognise certain categories of personal information as sensitive and therefore requiring greater protection, for example information about your health, ethnicity and religion.
We do not usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us to.
Where appropriate, we will make it clear why we are collecting this type of information and what it will be used for.
How and why is your information used?
We may use your information for a number of different purposes, which may include:
- providing you with the services or information you asked for.
- carrying out our obligations under any contracts entered into between you and us;
- seeking your views or comments on the services we provide;
- notifying you of changes to our services;
- sending you communications which you have requested and that may be of interest to you.
- processing funding or job applications.
How long is your information kept for?
We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations such as health and safety and tax and accounting purposes.
We review our retention periods on a regular basis.
Who has access to your information?
We do not sell or rent your information to third parties.
We do not share your information with third parties for marketing purposes.
Lawful Processing
Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:
- Specific Consent
- Performance of a contract
- Legal obligation
- Vital interests
- Legitimate interests
Fundraising and Service Communications
We may use your contact details to provide you with information about the services we provide for people with a learning disability and/or autism, our fundraising appeals and opportunities to support us.
We will only send you communications by email, text and telephone if you have explicitly provided your prior consent.
We may send you communications by post unless you have told us that you would prefer not to hear from us.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive communications from us then you can select your choices by ticking the relevant boxes situated on the form used to collect your information.
We’re committed to putting you in control of your data so you’re free to change your preferences (including to tell us that you don’t want to be contacted) at any time using: admin@devonlink-up.org , or by telephone: 01404 41235, or by post: Chief Officer, Devon Link-Up, The Beehive, Dowell Street, Honiton, EX14 1LZ.
Your Rights
Under UK data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that we think apply:
- Right of access
- Right to have your inaccurate personal information corrected
- Right to restrict use
- Right of erasure
- Right for your personal information to be portable
- Right to object
If you want to exercise any of the above rights, please email us at admin@devonlink-up.org or write to Chief Officer, Devon Link-Up, The Beehive, Dowell Street, Honiton, EX14 1LZ. We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.
Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office.
Keeping your information safe
When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.
Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we aim to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Keeping your information up to date
We take reasonable steps to ensure your information is accurate and up to date.
We really appreciate it if you let us know when your contact details change.
Use of ‘cookies’
Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. This helps us to deliver a more personalised service when you browse our website and improves our services. Please see our cookies policy for further information.
If you use Facebook or our website, Devon Link-Up may show you content we think you will be interested in seeing, based on your previous online engagement with us. This is done through the use of cookies. Please see our cookies policy for further information.
Links to other websites
Our website may contain links to other websites run by other organisations. This policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access those using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the privacy policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Vulnerable circumstances
We are committed to protecting vulnerable service users and volunteers, and appreciate that additional care may be needed when we use their personal information. In recognition of this, we observe good practice guidelines in our interactions with vulnerable people.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA. You should be aware that these countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.
If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
We undertake regular reviews of who has access to information that we hold to ensure that your info is only accessible by appropriately trained staff, volunteers and contractors.
Changes to this policy
Any changes we may make to this policy in the future will be posted on our website so please check this page occasionally to ensure that you’re happy with any changes. If we make any significant changes we’ll make this clear on this website.
Review of this Policy
We keep this policy under regular review. This policy was last updated in April 2019.